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Home Energy Group, Keighley, West Yorkshire

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Home Energy Group has been at the forefront of renewable energy since 2012 as a wholesaler of renewable products under the Home Switch Ltd umbrella.

Leading the way with affordable solar panels, LUX Solar battery storage systems and Bunsen Air thermodynamic water solutions.

In 2019 we decided to add an installation option to our products to give the end-user competitive and market leading prices. This was the birth of Home Energy Group Ltd.

As an approved LUX Power distributor & installer, we pride ourselves on working with the latest technology to ensure our customers benefit from all the cost-saving renewable products.

We are not a sales company taking on any product, but a company that is dedicated to only representing the Lux Power Tek products as they are the leading Manufacturers in the battery storage field. With only dedicating ourselves to one product means we are fully knowledgeable on both its capabilities and its technical support, should any of our customers reach out for any forms of help regarding their system.

Home Energy Group is more than happy to help with all your home energy needs.

ACCEPTANCE OF PROPOSAL
1.1 The Quotation is valid for a period of 30 days from the date indicated. If you wish to proceed
then you must sign both copies of this Contract, return one of these to our address and keep the
other for your records. No contract is in place until we send an acknowledgement of the order to
you.

1.2 Please read these terms carefully before signing them. If you need any explanations about them
please contact us using the address or telephone number provided.

1.3 This agreement is governed by English law and the English courts or by the law and the courts
governing where your property is if this is outside England or Wales.

Your Right to Cancel (See Section 9 below for more on your cancellation rights)
1.4 You have the right to cancel this contract during the ‘cancellation period’ without giving any
reason.
The cancellation period lasts 14 days and will start on the day the last part of the goods relating to
the contract is delivered to you. You can also cancel the contract without penalty before any of the
goods are delivered.

1.5 To cancel this contract you must inform us of your decision by a clear statement by letter sent by
post, fax or email
Mr Michael Gaughan – Director
Home Energy Group Ltd
34 Bracken Bank Crescent
Keighley
West Yorkshire
BD22 7AX
Or By Email: sales@homeenergygroup.co.uk

You can also use the attached cancellation form, but this is not obligatory. Any advanced payments
you have made will be returned to you. If you want to cancel this contract after the Cancellation
Period for any reason then you may have to pay costs and we may retain all or part of your deposit
and further advanced payments, if made, as a contribution. See paragraph 9.1.1 for more on this.

2.1 We agree to carry out the work with all reasonable skill and care in the planning, installation and
commissioning of the system described in the Quotation. The goods we supply will:
be of satisfactory quality; be fit for purpose; and, operate as we described to you.

2.1.1 We will inform you in writing of the name of any contractor engaged by us to undertake the
installation of your system and we will take full responsibility for their work and their compliance
with the Consumer Code.

The Timetable
2.2 We agree to supply the goods and carry out the installation work as specified in the timetable
that we have agreed with you and which is set out in the Quotation. Your acceptance of these terms
indicates that you agree to proceed using that timetable.

2.2.1 We will make every effort to complete the work by the time agreed with you. You must
appreciate, however, that sometimes delays may occur for reasons beyond our control. Such
reasons may include, for example, severe weather. We cannot be held responsible for those delays.

2.2.2 If such delays occur we will tell you as soon as possible and we will adjust the timetable by
written agreement.

2.2.3 In the case of severe delays to the delivery of goods then you may be offered different
products of equivalent specification, value and quality, so long as they are MCS certified. You can
either accept that offer, wait for the products you ordered or choose to cancel the contract as
detailed in section 9.2 and 9.3 below. [Supply of Goods and Services Act 1982].

Consequence of delay
Consequence of delay caused by us
2.2.4 You will be entitled to compensation if we cause significant or unreasonable delay due to
factors within our control.

2.2.5 In the case of severe delays to the delivery of goods or installation for reason that are within
our control then you can cancel the contract as detailed in section 9.2 and 9.3 of this Contract.
Consequences of delay caused by you

2.2.6 We will seek to accommodate small delays without recourse to compensation.

2.2.7 If any delay caused by you means that we incur extra costs then we will adjust the price

accordingly. The hourly and daily costs that result from any unexpected work are described in the
quote.


OUR OTHER OBLIGATION

3.1 We will carry out the work and all communication with you according to the Consumer Code.
3.3 Once the installed system is commissioned we will give to you any guarantees, test certificates
and other relevant paperwork related to your goods and installation. We will aim to give you this
when the system is commissioned but certainly no later than seven days after commissioning.
3.5 The guarantees we give you will cover the goods and installation and will comply with the
Consumer Code. We will explain to you the terms of the guarantees both in writing and verbally.
3.6 We will ensure that the guarantees will be honoured should we fall into receivership,
administration or bankruptcy during the term of the installer’s guarantee. Please see Section 5 of
this contract for details.
Your MAIN OBLIGATION to us is to make the payments due to us

The Deposit
4.1 You will pay us the deposit specified in the Quotation when you sign this agreement. The deposit
cannot be more than 30% of the total contract price set out in the Quotation. Should you decide to
cancel the contract within the ‘Cancellation Period’ (see section 1.3 of this Contract) we will return
that deposit to you in full.
4.1.1 If you pay the deposit before we have inspected your house, and if we find during that
inspection that the installation cannot proceed, then we will refund that deposit to you in full within
two weeks.

Advance payments
4.2 The Quotation we have given to you must explain when invoices will be sent and the amount due
for each payment.
4.3 We may require you to pay a further advance payment no more than three weeks before the
agreed delivery or installation date but only if this is explained to you in your quotation. This further
advance payment will only be used for work under this contract, for example for purchasing goods.
– if we do not deliver any goods to you before installation then such a further advance payment,
taken together with the deposit, will under no circumstances be more than 60% of the total price in
the Quotation.
– we may use your further advance payment to purchase goods and deliver them to you. If we do
this, and only if title to those goods transfers to you, the sum used to purchase those specific goods
will no longer represent an advance payment.
4.4 If we fall into receivership, administration or bankruptcy your deposit and advance payment, if
any, will be protected as detailed in section 5 of this Contract.

Final Payment
4.5 We will issue you with an invoice for the balance outstanding on the contract price. This will
become due on the day of installation.
4.5.1 In the event of any alleged minor defect with the goods or installation, then you shall not be
entitled to withhold more than a proportionate amount of the sum due. If you do withhold any
amount after the due date because of any alleged minor defect, then you must give us as much
notice as possible and state the reasons you are withholding the payment.

Consequences of late payment
4.6 If you fail to pay the amount specified in an invoice by the due date then we may charge interest
until the full amount is paid. The interest rate we charge will be 3% above the base rate set by the
Bank of England.
Late payment of advance or ‘interim’ payments
4.6.1 If we do not receive payment by the seventh day after payment is due, then we may give you
written notice that we intend to stop work on the installation. Once we have sent you this written
notice, we may suspend all work until payment is made.
4.6.2 If you are in breach of this Contract because you have failed to make an agreed payment, and
we have suspended work on the installation, then we may be entitled to recover any additional costs
we incur. We will provide you with written notice containing full particulars of any claim for
compensation within 21 days of any suspension of work.
4.6.3 We may require you to return and deliver up the goods to us. Failing this we will take legal
proceedings to recover the goods or their outstanding value.

YOUR OTHER OBLIGATIONS TO US
5.1 We will advise you on the approvals and permissions that you may need but you must obtain all
relevant permissions (such as planning and building consents) that are necessary before we start
work on the installation. If we ask to see those permissions (and related drawings and/or
specifications) you must make those available.

Supply of services
5.2 You must provide the following for our use free of any charge:
water, washing facilities and toilets;
electricity supply;
adequate storage space;
safe and easy access to your property from the public highway;
easy access to the location within the property where the installation is to take place by removing all
belongings.
5.3 You, or a contractor you employ, may need to carry out preparatory work before the installation
described in the Quotation can start. If so, we will describe this to you in writing. This work must be
finished before the agreed date on which installation work is due to start. This work must be
undertaken by competent persons and must be of the necessary quality for the installation. If this
preparatory work is not finished before the agreed date on which the installation is due to start,
then the conditions described in clause 2.2.7 of this Contract will apply.

Additional charges
5.4 Should you be in breach of conditions set out in 4.1, 4.2 and 4.3 of this Contract you may incur
additional costs due to delay and/or provision of additional services. You may be required to pay
reasonable compensation to cover those extra costs. If this happens then section 7 (below) of this
Contract will apply.

6 CHANGE OF WORK
6.1 If, after signing the contract, you want to change the work, you must consult with us first. We
may be able to incorporate your changes into the installation provided that:
it is technically possible; we have the necessary resources; the necessary permissions are in place.
6.2 If we agree to this change of work you must
confirm your request in writing; and, do so within 14 days of when you first tell us.
6.3 We will then adjust the price:
by written agreement beforehand, if possible; or if not then by later written agreement; or if not
then by referring to any priced documents, if this applies; or if not then by a reasonable amount for
the work done or goods supplied.
6.4 Every change that means extra or revised work (as opposed to changes that leave something
out) may mean extra costs. We will try to keep those costs to a minimum.

7 UNEXPECTED WORK
7.1 The Quotation given to you details the hourly or daily costs that would result from any
unexpected work due to site conditions or special circumstances beyond the control of the member.
7.2 Where unexpected work arises, we will tell you and ask how you want us to proceed. If you want
us to continue then section 6.3 of this Contract will apply.

DELIVERY, TITLE AND RISK and WORKMANSHIP WARRANTY
8.1 We will deliver the goods to the location detailed in the Quotation.
8.2 In case we fall into receivership, administration or bankruptcy before we deliver the goods to
you we will insure the money you pay us in advance. We will also ensure that our guarantees will be
honoured should we fall into receivership, administration or bankruptcy during the term of the
installer’s guarantee.

The Client Account
8.4 We may place your deposit and advance payment made before the goods have been delivered
to your property in a special ‘client’ or other third party account or use the protected payment
scheme which the Code administrator has arranged.. This money can only be used for work carried
out under this Contract.
8.4.1 If we should fall into receivership, administration or bankruptcy then the money in that
dedicated bank account (or held within the protected payment scheme) will be returned to you or
passed to another supplier who will complete the work.
8.5 Where your money has been used to make specific purchases on your behalf, then legal title to
those goods, or the proportion of them you have paid for, will pass to you. We must either deliver
them to you or label them as belonging to you. Where we store the goods then we must keep them
separate from our own goods and those of third parties. We must also keep the goods stored,
protected, insured and identified as your property until they are delivered to you. You must be able
to inspect the goods and/or repossess them.
8.6 Goods belonging to us may be delivered to the site. If the contract is terminated early for
reasons detailed in section 9.3 of this Contract then, with reasonable notice, you must return and
deliver the goods to us. If this happens then we will reimburse you if any of your money was used to
purchase a proportion of the goods. If you do not return the goods to us, we retain the right to take
legal proceedings to recover the goods or their value.
8.6.1 If the Contract is terminated early for reasons detailed under section 9.4 of this Contract then,
with reasonable notice, you must return and deliver the goods to us. If this happens you may have to
pay compensation for reasonable costs or losses reasonably incurred. This may be deducted from
any deposit or further advance payment you have already made.
8.7 Until ownership of the goods passes to you, you must:
store the goods separately in such a way that they remain readily identifiable as our property;
not destroy, deface or obscure any identifying mark or packaging on or relating to the goods; and,
maintain the goods in a satisfactory condition.

9 CONTRACT CANCELLATION
Your rights
9.1 Your rights to a cancellation period are detailed in sections 1.4 and 1.5 of this contract.
9.1.1 If you cancel this Contract after the period referred to in sections 1.4 of this Contract then you
may have to pay compensation for costs or losses reasonably incurred. We will try to keep those
costs to a minimum. We have a right to retain all or part of your deposit and further advance
payment, if made, as a contribution.
9.1.2 If you want the work to start during the cancellation period referred to in section 1.4 then you
must request this in writing and sign the request. If we start the work on the installation and you
later decide to cancel the contract within the cancellation period described in section 1.4 then you
may be responsible for the costs of the goods and services already supplied and for making good the
property.
9.2 If there is a serious delay to the delivery of goods or installation for reasons that are outside your
control then you will be entitled to cancel the contract and receive a full refund. [Supply of Goods
and Services Act 1982].
9.3 Additionally, if we are in serious breach of our obligations as detailed in this Contract then you
have a right to:
cancel the contract and receive an appropriate refund; or,
request a repair or a replacement; or,
ask for compensation.
You can seek those remedies if what we supply or install is faulty, incorrectly described or not fit for
purpose. You cannot seek those remedies if you change your mind about the contract or you decide
you no longer want some or all of the components.
Our rights
9.4 If you are in serious breach of your obligations as set out in this Contract and you fail to remedy
that breach within 14 days of receiving written notice from us about that breach, then we have a
right to cancel the contract. We must give you reasonable opportunity to put right the alleged
breach.
9.5 If we suffer a loss as a result of your breach of contract, we will take reasonable steps to prevent
the loss from getting worse. If your breach of contract leads to a cancellation then you may have to
pay compensation for reasonable costs or losses reasonably incurred.

This privacy policy applies between you, the User of this Website and Michael Gaughan, the owner
and provider of this Website. Michael Gaughan takes the privacy of your information very seriously.
This privacy policy applies to our use of any and all Data collected by us or provided by you in
relation to your use of the Website.
Please read this privacy policy carefully.
Definitions and interpretation
1. In this privacy policy, the following definitions are used:
Data collectively all information that you submit to Michael Gaughan via the Website. This definition
incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookies
a small text file placed on your computer by this Website when you visit certain parts of the Website
and/or when you use certain features of the Website. Details of the cookies used by this Website are
set out in the clause below (Cookies);
Data Protection Laws
any applicable law relating to the processing of personal Data, including but not limited to the
Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws,
regulations and secondary legislation, for as long as the GDPR is effective in the UK;
GDPR
the General Data Protection Regulation (EU) 2016/679;
Michael Gaughan, or us
Michael Gaughan, a company incorporated in England and Wales with registered number 34 whose
registered office is at Bracken Bank Crescent, West Yorkshire, BD22 7AX;
UK and EU Cookie Law
the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the
Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
User or you
any third party that accesses the Website and is not either (i) employed by Michael Gaughan and
acting in the course of their employment or (ii) engaged as a consultant or otherwise providing
services to Michael Gaughan and accessing the Website in connection with the provision of such
services; and
Website
the website that you are currently using, https://thinkrenewables.co.uk/, and any sub-domains of
this site unless expressly excluded by their own terms and conditions.
2. In this privacy policy, unless the context requires a different interpretation:
a. the singular includes the plural and vice versa;
b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules
or appendices of this privacy policy;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. “including” is understood to mean “including without limitation”;
e. reference to any statutory provision includes any modification or amendment of it;
f. the headings and sub-headings do not form part of this privacy policy. Scope of this privacy policy
3. This privacy policy applies only to the actions of Michael Gaughan and Users with respect to this
Website. It does not extend to any websites that can be accessed from this Website including, but
not limited to, any links we may provide to social media websites.
4. For purposes of the applicable Data Protection Laws, Michael Gaughan is the “data controller”.
This means that Michael Gaughan determines the purposes for which, and the manner in which,
your Data is processed. Data collected
5. We may collect the following Data, which includes personal Data, from you:
a. name;
b. date of birth;
c. gender;
d. job title;
e. profession;
f. contact Information such as email addresses and telephone numbers;
g. in each case, in accordance with this privacy policy. How we collect Data
6. We collect Data in the following ways:
a. data is given to us by you; and
b. data is collected automatically. Data that is given to us by you
7. Michael Gaughan will collect your Data in a number of ways, for example:
a. when you contact us through the Website, by telephone, post, e-mail or through any other
means;
b. when you register with us and set up an account to receive our products/services;
c. when you complete surveys that we use for research purposes (although you are not obliged to
respond to them);
d. when you enter a competition or promotion through a social media channel;
e. when you make payments to us, through this Website or otherwise;
f. when you elect to receive marketing communications from us;
g. when you use our services; in each case, in accordance with this privacy policy. Data that is
collected automatically
8. To the extent that you access the Website, we will collect your Data automatically, for example:
a. we automatically collect some information about your visit to the Website. This information helps
us to make improvements to Website content and navigation, and includes your IP address, the
date, times and frequency with which you access the Website and the way you use and interact with
its content.
b. we will collect your Data automatically via cookies, in line with the cookie settings on your
browser. For more information about cookies, and how we use them on the Website, see the
section below, headed “Cookies”. Our use of Data
9. Any or all of the above Data may be required by us from time to time in order to provide you with
the best possible service and experience when using our Website. Specifically, Data may be used by
us for the following reasons:
a. internal record keeping;
b. improvement of our products / services;
c. transmission by email of marketing materials that may be of interest to you; in each case, in
accordance with this privacy policy.
10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate
interests. If you are not satisfied with this, you have the right to object in certain circumstances (see
the section headed “Your rights” below).
11. For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an
opt-in or soft-opt-in:
a. soft opt-in consent is a specific type of consent which applies when you have previously engaged
with us (for example, you contact us to ask us for more details about a particular product/service,
and we are marketing similar products/services). Under “soft opt-in” consent, we will take your
consent as given unless you opt-out.
b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need
to take positive and affirmative action when consenting by, for example, checking a tick box that
we’ll provide.
c. if you are not satisfied about our approach to marketing, you have the right to withdraw consent
at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.
12. When you register with us and set up an account to receive our services, the legal basis for this
processing is the performance of a contract between you and us and/or taking steps, at your
request, to enter into such a contract. Who we share Data with
13. We may share your Data with the following groups of people for the following reasons:
a. any of our group companies or affiliates – to ensure the proper administration of your website
and business; in each case, in accordance with this privacy policy. Keeping Data secure
14. We will use technical and organisational measures to safeguard your Data, for example:
a. access to your account is controlled by a password and a user name that is unique to you.
b. we store your Data on secure servers.
15. Technical and organisational measures include measures to deal with any suspected data breach.
If you suspect any misuse or loss or unauthorised access to your Data, please let us know
immediately by contacting us via this e-mail address: michael@homeswitch.co.uk.
16. If you want detailed information from Get Safe Online on how to protect your information and
your computers and devices against fraud, identity theft, viruses and many other online problems,
please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading
businesses. Data retention
17. Unless a longer retention period is required or permitted by law, we will only hold your Data on
our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you
request that the Data be deleted.
18. Even if we delete your Data, it may persist on backup or archival media for legal, tax or
regulatory purposes. Your rights
19. You have the following rights in relation to your Data:
a. Right to access – the right to request (i) copies of the information we hold about you at any time,
or (ii) that we modify, update or delete such information. If we provide you with access to the
information we hold about you, we will not charge you for this, unless your request is “manifestly
unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If
we refuse your request, we will tell you the reasons why.
b. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase – the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the
way in which we can use it.
e. Right to data portability – the right to request that we move, copy or transfer your Data. f. Right to
object – the right to object to our use of your Data including where we use it for our legitimate
interests.
20. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the
processing of your Data (where consent is our legal basis for processing your Data), please contact us
via this e-mail address: michael@homeswitch.co.uk.
21. If you are not satisfied with the way a complaint you make in relation to your Data is handled by
us, you may be able to refer your complaint to the relevant data protection authority. For the UK,
this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their
website at https://ico.org.uk/.
22. It is important that the Data we hold about you is accurate and current. Please keep us informed
if your Data changes during the period for which we hold it. Links to other websites
23. This Website may, from time to time, provide links to other websites. We have no control over
such websites and are not responsible for the content of these websites. This privacy policy does not
extend to your use of such websites. You are advised to read the privacy policy or statement of other
websites prior to using them. Changes of business ownership and control
24. Michael Gaughan may, from time to time, expand or reduce our business and this may involve
the sale and/or the transfer of control of all or part of Michael Gaughan. Data provided by Users will,
where it is relevant to any part of our business so transferred, be transferred along with that part
and the new owner or newly controlling party will, under the terms of this privacy policy, be
permitted to use the Data for the purposes for which it was originally supplied to us.
25. We may also disclose Data to a prospective purchaser of our business or any part of it.
26. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Cookies
27. This Website may place and access certain Cookies on your computer. Michael Gaughan uses
Cookies to improve your experience of using the Website and to improve our range of products and
services. Michael Gaughan has carefully chosen these Cookies and has taken steps to ensure that
your privacy is protected and respected at all times.
28. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
29. Before the Website places Cookies on your computer, you will be presented with a message bar
requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you
are enabling Michael Gaughan to provide a better experience and service to you. You may, if you
wish, deny consent to the placing of Cookies; however certain features of the Website may not
function fully or as intended.
30. You can find a list of Cookies that we use in the Cookies Schedule.
31. You can choose to enable or disable Cookies in your internet browser. By default, most internet
browsers accept Cookies but this can be changed. For further details, please consult the help menu
in your internet browser.
32. You can choose to delete Cookies at any time; however you may lose any information that
enables you to access the Website more quickly and efficiently including, but not limited to,
personalisation settings.
33. It is recommended that you ensure that your internet browser is up-to-date and that you consult
the help and guidance provided by the developer of your internet browser if you are unsure about
adjusting your privacy settings.
34. For more information generally on cookies, including how to disable them, please refer to
aboutcookies.org. You will also find details on how to delete cookies from your computer. General
35. You may not transfer any of your rights under this privacy policy to any other person. We may
transfer our rights under this privacy policy where we reasonably believe your rights will not be
affected.
36. If any court or competent authority finds that any provision of this privacy policy (or part of any
provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent
required, be deemed to be deleted, and the validity and enforceability of the other provisions of this
privacy policy will not be affected.
37. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy
will be deemed a waiver of that, or any other, right or remedy.
38. This Agreement will be governed by and interpreted according to the law of England and Wales.
All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English
and Welsh courts. Changes to this privacy policy
39. Michael Gaughan reserves the right to change this privacy policy as we may deem necessary
from time to time or as may be required by law. Any changes will be immediately posted on the
Website and you are deemed to have accepted the terms of the privacy policy on your first use of
the Website following the alterations. You may contact Michael Gaughan by email at
michael@homeenergygroup.co.uk or sales@homeenergygroup.co.uk Attribution
40. This privacy policy was created using a document from Rocket Lawyer
(https://www.rocketlawyer.co.uk). 31 August 2018
Cookies
Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date,
but if you think that we have missed a cookie or there is any discrepancy, please let us know.

Our Testimonials

What A Joy Home
Energy Group Are!

I had tried other renewable companies from the Yorkshire area but found them to be too expensive & very slow with there replies. I found Home Energy Group and I couldn’t of been happier! They were the most competitive on price but most of all they were polite, patient and was always on the end of the phone to answer any of my questions. I have now recommended Home Energy Group to all my friends at our Local golf club”

Dr Ross Adley, Skipton, North Yorkshire

Best service ever

I had already had a PV system installed and was looking for battery backup. The company who installed my solar PV offered me the Sofar Solar AC battery storage system but a friend of mine told me about the LUX Power AC battery storage system. After looking around on the Internet I found Home Energy Group who was offering the LUX system. Not was I only right to go for the LUX as this product was clearly better then the Sofar product but Home Switch was also cheaper then my PV installer! Home Switch was also professional with there approach towards me and the installers were very friendly

Lynne Price, St Ives